Help and contact
Contact
A question, a bug or an idea? Email appinfo.derin@gmail.com. Please include your device and the ClockWise version (Settings › Parents and teachers › About ClockWise).
Frequently asked questions
I subscribed, but the levels are still locked.
Go to Settings › Parents and teachers › Restore purchases. Use the same Apple Account you subscribed with.
What is the difference between Premium and the Classroom license?
Premium unlocks every level of every activity for the whole family, as a 12-month, 6-month or 1-month subscription. The Classroom license is for teachers: one school year, a class of up to 36 students, progress per student, PDF reports and every level.
How do I cancel my subscription?
Open the Settings app › your name › Subscriptions › ClockWise. Cancel at least 24 hours before the end of the period. You keep access until the period ends.
How does class mode work?
Create a class in the Class tab, add students and turn on class mode. You choose a 4-digit teacher code. Students pick their own name when the app opens. The teacher gets to the class overview with "Teacher" and the code.
I forgot the teacher code.
Tap "Forgot code?" and confirm with Face ID, Touch ID or the device passcode. Then choose a new code.
The Clock scanner says the camera is off.
Open the Settings app on your iPhone or iPad, choose ClockWise and turn Camera on. If the camera is blocked by Screen Time, allow it there first.
How do I move progress to another device?
Turn on iCloud sync on both devices (Settings › Parents and teachers › Privacy) and sign in with the same Apple Account.